The ice maker has been serviced once and replaced under warranty. An Indiana customer filed a complaint with the CPSC on July 14, 2021. I contacted several appliance repair places and all of them, including a Samsung authorized repair place, have said that there is no repair for the problem that most Samsung fridges suffer from. I remember filling out something years ago but Ive never heard anything since. Every day, I have to soak up the water in that area. So much for trying to stay out of nursing homes in our old age!!! Anyone who bought a Samsung refrigerator within the previous seven years is eligible to file a claim that is defective or caused injury. Its also important to keep in mind that compensation varied depending on the specific problems experienced and the model of the refrigerator purchased. Add my name to the list. We finally just shut the ice maker off and I have been having to make ice with trayshad I known I was going to need to do that, I would have bought a refrigerator with no ice machine and saved the $4000 upgrade. You may be eligible for compensation if you bought a Galaxy smartphone. I was also told about an individual that moved to the U.S. from Korea who stated that Samsung refrigerators sold in Korea are far superior in quality to the U.S. versions, and that she would never purchase imported Samsung products. When I came back inside there was a massive amount of water all over my hardwood kitchen floor. Despite these allegations, Samsung has offered partial refunds and has also responded to some customers through Facebook. Any suggestions? The date on my samsung RF26xAEWP is Oct 2009, It has always iced over. To receive compensation, consumers had to submit a claim to Samsung detailing the problems they had experienced with their refrigerators. Samsung should not be allowed to do business in the U.S. for this scandal. However, some people have already received partial refunds or even a full refund from Samsung. I called Samsung and even though Im out of warranty, they are covering the parts and labor to replace the ice maker. I am also a samsung refrigerator owner who has had problems. The company is not yet publicly apologetic about the lawsuit but has declined to comment on the matter. So I had to call Samsung again and of course, they say they have to cancel the current ticket because it is a new issue and it wont be covered! How do you reset a Samsung refrigerator? are pieces of crap i have already spent enough money looking at it in the trash can.i am retired and on ss cant aford this anymor,by the way how in the world do you get tour name on list fi=or law suit all i get is from one site to another????? The suit states that Samsung has failed to issue a recall, repair, or replacement for consumers affected by the faulty fridges. Samsung stepped up even after their 1 yr. warr. The lawsuit claims that Samsung knew about the problems for years, but refused to replace or repair the ice maker. They should be made to sell appliances that work especially since they want us to pay for them. There was a 1/2 slab of ice under the big drawer. I shouldnt have to go through this whole 2 day cleaning process every dang month. Home Depot blows you off. Samsung is polluting the planet with fridges that last 2-3 years and are unrepairable. The settlement will help both Samsung and its customers avoid future problems. A total of 2.3 million claims were approved when the lawsuit was resolved. Despite proper maintenance, some Samsung refrigerators may experience problems. How do I file for a Samsung refrigerator lawsuit? Had we known this was an issue we would never have began the lease. I would like to join the lawsuit. Me too. Samsung is being sued for allegedly marketing faulty refrigerator models that have a history of breaking down too soon. I have a bad refrigerator also, Hi, have you been able to find out how to join the suit? I purchased the extended warranty. Please add me to the law suit. Who do I contact the attorneys or office of consumers? Compensation may include reimbursement for out-of-pocket expenses such as repairs, replacements, or lost food, as well as other forms of compensation such as extended warranties or rebates. The ice maker has failed (frozen) five times since I purchased it. Between January 2019 and December 2021, the Consumer Product Safety Commission (CPSC) received over 600 complaints about Samsung refrigerators, according to court documents. The Samsung refrigerator ice maker has been a source of complaints since July 2015, when a group of consumers identified several model numbers as having problems with the ice maker. Bajarin claims that class-action lawsuit settlements are frequently insufficient. Total piece of crap! "People have been eating foods, getting sick, then realize it was the refrigerator," O'Shea told the station. I have been dealing with Samsungthey are a nasty, disgusting company. I should have complained to Samsung a long time ago. Good thing we have a home warranty and we only have to pay $75.00 a visit because we would have to pay. We even bought the extra warranty and had repaired several times and the top ice maker doesnt work at all the bottom one just when it wants to. It appears you forgot to include your location in the title or body of your post. The ice maker has not functioned properly since day one with a frozen ice sheet that sits at the bottom of the ice bin. The complaint asserts that thousands of consumers have been exposed to refrigerators with leaks. He then said that he could not help me! He moved it as per a Samsung Service Bulletin But the ice maker still freezes uop every 1-2 weeks and my husband has to use a spatula and my hair drier to get the unit out and clean up and restart it. The complaint states that the manufacturer has failed to repair the defective ice maker. South Carolina Department of Consumer Affairs. We called Samsung 8 times being told the ice maker is not covered and there is no way to fix it. I use hair dryer to defrost outside of icemaker and it works for about 3 weeks before freezing over again. As a result of the problems, the lawsuit lists more than 20 models. After about a year we periodically had to defrost the ice maker. You should be aware of a few things if youre wondering how to join the class action lawsuit against Samsung refrigerators. Im sure there is an ice problem as I cant even get my deli tray to open, appears to be frozen shut. She later noticed the refrigerator wasn't keeping a chilly temperature, according to the lawsuit. The manufacturer has also been ordered to pay damages to consumers. Our purchase of a Samsung Model RF23HCEDBSR Refrigerator has had ice maker problems since we bought it on 4/14/14. WHAT MODELS OF SAMSUNG REFRIGERATORS ARE INCLUDED IN THE CLASS ACTION LAWSUIT? Since then the refrigerator buzzes very loud with ice coming out of the vents behind the Twin Cooling Plus area. There are also complaints about the ice-making mechanism. Twice while I was out of town, I came home with a puddle of water on my kitchen floor leaking from the fridge, and ice under the 3rd pull out drawer, so how do I join the class action Lawsuit. Thank you very much. Can someone post how to join the class action suit. Once the claim was submitted, Samsung processed it and provided compensation to eligible consumers. 2022 CBS Interactive Inc. All Rights Reserved. Are Samsung French Door Refrigerators Subject to a Recall? Discovered huge amounts of water pouring out of the refrigerator. MY SON, MY DAUGHTER AND I ALL HAVE SAME SAMSUNG REFRIGERATOR AND WE ALL HAVE SAME PROBLEMICE MAKER FREEZES UP AND NO LONGER WORKSTHE REFRIGERATOR BUILDS UP ICE IN BACK OF REFRIGERATOR AND LEAKS WATER OUT THE BOTTOM UNDER DRAWER.I HAVE HAD A REPAIRMAN COME TWICE.AND CHARGED ME ALOT JUST TO USE A HAIR DRYER TO UNFREEZE THE ICE COMPARTMENT..HE REPLACED SOMETHING IN BACK OF INSIDE AND CHARGED ME LIKE 150.00 THEN IT KEPT HAPPENING AND ANOTHER REPAIRMAN WANTED 500.00 TO REPLACE INSIDE BACK OF REFRIGERATOR..NEVER NEVER AGAIN AM I BUYING A SAMSUNG AND FEEL BAD MY 2 KIDS WHO GOT HOUSES OF THEIR OWN ARE HAVING SAME EXACT PROBLEMSMY SON WENT OUT AND BOUGHT JUST AN ICE MAKER SO THEY COULD HAVE ICE. What is the nature of the Samsung refrigerator class action lawsuit? Now the control middle door is broke too. Lots of questions here about how to join the class action suit, but no answers. Its important for consumers to note that there was a deadline for submitting claims under the settlement. Samsun French door FDR-French door. The case has been going on for several months and could take years to resolve. I would like to join the class action lawsuit. In the end, the settlement underscores the importance of addressing defects in home appliances and the need for companies to take responsibility for their products. Bought our unit in 2015 We have had problems with the icemarker for years freezing up. Its important for consumers to review the settlement terms and eligibility criteria to determine whether they may be eligible for compensation. How To Join Samsung Refrigerator Class Action Lawsuit? I am having the same problems as described above with a Samsung refrigerator purchased in 2018. To join a Samsung class action lawsuit, individuals must send a dispute letter to the company with the case number and their signature. The judge has ordered the parties to participate in mediation. Samsung products suck. But company refused to pay for food loss. Although an individual can sue a large company, such as Samsung, it is often ineffective to do so financially. Im so angry and disappointed in SAMSUNG. We just called Samsung and are waiting for their authorized service repair to come fix the ice maker. This service bulletin is included in the lawsuit on page 39. I have a Samsung Refridgerator Model # RF25HMEDBSRAA Icemaker is No Good. Samsung loves to frustrate the consumer with all the run around they do. One of the best ways for consumers to avoid problems with their Samsung refrigerators is to maintain them properly. We managed to get Samsung to pay for most of the repair. How can Samsung get away with continuing to sell this awful ice maker? According to the lawsuit, Samsungs french door refrigerator was aware of the flaw that causes the battery to overheat and the phone to catch fire but chose not to inform customers of it. I have had it 2 yrs now and every damn month like clockwork, ice builds up in the back and under the icemaker. Saghy, of southern Pennsylvania, bought her Samsung refrigerator in 2017 for about $2,250, court documents state. Plus, they scratched the freezer door during delivery, would have also said nothing if we did not catch it, and had to leave everything in the old fridge 4 days out in the garage until they came back with a new one. I keep my modified ice chipping tools on top of the fridge. The lawsuit claims that the company has been aware of the problems and has not repaired them. I bought the refrigerator last year and its just out of warranty and Im just now finding about the class action suit. I would like to join the lawsuit against Samsung refrigerator built in icemaker because my built in icemaker drips, freezes and stops working. I have had the exact same problem. Its annoying. U.K. News; Canada News; User Login; Lawsuits & Settlements . I would like to be part of the class action against Samsung. My rep from home depot was very good, he gave them what for when they tried to play with him, he went right to the top after about an hour and got me a replacement. We recently discovered a puddle on the kitchen floor and it turned out that water was leaking onto the floor of the fridge. From what I have read, no reply to the question.. I know its hard but please do it or we are further at their mercy. The company hasnt issued a recall of the refrigerators in question. The holding bay has cracked and I've used duck tape to hold it together. If you bought a Samsung refrigerator in 2010, you can join the Facebook group. Piece of garbage. Used every towel in the house to sop up the water which even traveled to my carpeted floor. At the Samsung Developer Conference held in San Fransisco, the Korean tech giant revealed that they will, Read More You wont believe what Samsung and Google just announced for your smart homeContinue, The K9 Thunder HOWITZER SELF-PROPELLED is the worlds most advanced self-propelled howitzer, developed by Korea using their own technology. In the event of a major problem or defect with a Samsung refrigerator, consumers may also want to consider filing a complaint with the Consumer Product Safety Commission (CPSC). Please sign me up. Just finished taking everything out of my fridge. The company has notified the Better Business Bureau and the Consumer Product Safety Commission but still failed to offer a repair or replacement. How do I join the class action lawsuit? We have a Samsung RS263 Side by Side refrigerator. There are a few class action lawsuits that were filed. If the ice maker is removed, unplug the refrigerator to prevent the cooling loop from freezing while it is in use. Legal Statement. I weekly chip out the ice to prevent further damage to the floor. my top ice maker is not working Samsung RF28R62415R. Also, water leakage from the ice house to below the refrigerator crisper trays, fan noise from an over . There is a Facebook group called SAMSUNG REFRIGERATOR RECALL USA NOW that has helpful information, and links to different entities to submit complaints about these defective refrigerators. However, the settlement is designed to provide meaningful relief to affected consumers and help address the problems with the affected Samsung refrigerators. The freezer wouldnt pull all the way out and I didnt realize it was because of freezing. It will function for about three weeks. Same icemaker issues mentioned by everyone else after about 2 1/2 years. Could you please tell me who you contacted at Samsung to have it looked at? Besides helping consumers, the lawsuit will also serve as a warning for other manufacturers of Samsung products. The Samsung refrigerator class action lawsuit was filed in Virginia after consumers complained about their defective ice maker. When I press for ice it comes out like shaved ice. Access to top freezer was useless, so to stop the water leak damage, I used the Off button for the water and freezers. Now we only get ice from the freezer, but I have to keep a rolled up towel in the back of the frig slide out drawer because water will run down the back inside of the fridge and pool in the drawer. Addition Information Samsung Ice Maker Lawsuit, Class Action Lawsuit Filed Against Samsung Refrigerators Due to Ice Maker Issues. I said it is because of the ice maker why is it not covered? Freezing my vegetables and freezing in the bottom of the freezer. As a result, the corporation was the target of a class action lawsuit. I wouldve never purchased one had I known about this lawsuit & absolutely would love to be in the class action as its been an ongoing issue and huge annoyance having to de-ice ice maker almost weekly. Currently, the Samsung refrigerator class action lawsuit settlement is ongoing, but its unclear whether it will be settled. I also have one of the lovely pieces of junk. If troubleshooting doesnt resolve the problem, consumers may need to seek additional assistance. I purchased it in Summer 2017. Galaxy S7 Edge consumers have launched a lawsuit against Samsung. Free of charge they said (only ice maker related issues) but we will see what they say. In response to these complaints, Samsung has issued a service bulletin in July 2015, expanding on the problems described by many consumers. "Our commitment to ensuring product quality and safety for all of our customers is our top priority," the company said in a statement to CBS MoneyWatch. The top cooling system and the bottom cooling system have been freezing up and damaging my hardwood floor for 3 years. The company has not responded to requests for a statement, but it has told ABC Action News that it is working to resolve the issue. We purchased a 4 door Samsung Refrigerator, February 19, 2019. the repair only last for 3or4weeks,and back to square one. This is been going on since 2016 I would like to my name entered in the class action suit. I also would like to join the class action suit! Some consumers have filed a class-action lawsuit against the company and are now receiving partial refunds. Does anyone have any insight on what we can do? The lawsuit sought compensation for consumers who had purchased these defective refrigerators and had suffered losses as a result. How do I become a part of the Samsung Refrigerator lawsuit. PLEASE HELP paid almost $2 grand for fridge in 2015 out of warranty cannot afford new fridge. I purchased my Samsung refrigerator in November 2018. A proposed class action lawsuit alleges John Paul Mitchell Systems has misled consumers by falsely claiming that some of its haircare products are "cruelty-free" and not tested on animals. My Samsung French door refrigerator ice maker continues to ice up. I have a RF28R6241SR/AA and the top ice maker has not worked for a full year- it is frozen solid. If you complete the form in a matter of minutes or seconds, you could wind up receiving thousands of dollars back. A lawsuit filed against Samsung for delivering defective refrigerators. "The refrigerator temperatures range from 30-45 degrees, and the flex door refrigerator temperatures range from 41.5-46 degrees," said Butler. Not only did the refrigerator default the microwave did also. My ice maker melted in my refrigerator and yes I have a photo of it. the repairman told us that they will not replace it. I have been making my own ice since then. We have now given up on thawing it out and now we purchase ice to have cold beverages.
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