buyer says i sent wrong item

As seller, here are a few things you can consider before selling to buyer with little or no feedback. Some of this advice may be second nature to you, or may not apply to all sales. So buyer filed a claim for a return with eBay citing wrong item sent. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. What if the buyer is not trying to rip you off but simply made a mistake? It will make it much more challenging. I don't like this version and Am I going to be screwed out of $55? I will try to ask the questions? The buyer received the wrong item. I had been using half sheet sticky labels for almost a month before sending out this order. If the shipped item was sold for under $750, delivery notification is adequate proof. The final resort is to submit a missing mail search. 05:49 AM On August 12th I got a decision back stating: We reviewed this case and decided to issue the buyer a full refund. but it is really suspect that they created their eBay account the day they ordered my item. I know I have to send the refund regardless, right? I agree. Learn the fundamental steps for running an eBay business. The person actually said yes, then back tracked when I asked them to confirm that ebay is completely fine with buyers buying an item and then filming for a refund and sending back a different item and she started go back track. package or mail missing? another scam they will say they are selling a item say half price then you purchase that item i e cost 500 you pay 200 secondhand they then will sell the item to you hoping the money will be released from e bay say they sent via e bay with a tracking number your then thinking well giving me details been honest saying that in box this not in box all week messaging this person wheres my item so convincing they said they sent without something or no its not that type so in your head your believing be here soon then you see a tracking number type it in its actually e bay standard royal mail 5 days later no item then they start saying wont come any quicker, well my advice open case instantly as 9/10 of time no tracking the buyer will reward not to get black mark against there name and tell you its ok ill sort it sorry did not come the scam they borrow your money for a week never sent a item soon as open case instantly refund loan of a few hundred quid no interest they borrowed of you perfect for people who e bay trust be careful as in meantime your waiting to open a case and hoping you lose they win either way win with borrowing money of you interest free as skint for week even better if you lose they get to keep your money please be aware of this scam happened to i was refunded by them or e bay not sure 5 days later though either way very devious. Also one first class item costs a US seller minimum $2.60 to ship that same item is .30 for China. Poshmark Listing Not Found After Purchase - The-keratin.de What can I do in this situation to avoid loosing $900 and the item as well? The Fragile stickers could have been added at the GSP. Refunds will be processed to the original form of payment no later than three (3) business days after confirmation from the Seller that the item was returned by the Buyer to the Seller. If they did, I don't know how they'd be able to verify. It certainly looks a much darker top in the listing. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Buyer says I sent the wrong item but the photo looked like my listing, ______________________________________________________. They readily cooperate with law enforcement and encourage scammed users to make a police report with their local authorities. I think the label on top is Canada Post's label they put on once it enters their country. 2) Buyer most likely will open SNAD return request. Solved: Buyer says I sent wrong item, is it a scam or was - eBay The item ordered was a coil of hook & loop tape. Check to see if the image used to show the item is being used on other listings as well, or if its, There is little you can do to protect yourself if the item isnt covered by the money-back guarantee, so investigate the. Do not refund first and try to appeal after. If so, it's definitely not a package I've sent out. They left negative feedback telling me I sent them the wrong item and never sent them a refund, which whcih out of my control, but I posted a rebuttal of them never sending back the "wrong" item in the first place. Buyer claims wrong item and gets a refund despite evidence it is a scam bydwtrading2015 Post Crafter 01-21-202208:07 AM I get a message from someone claiming I sent the wrong item. This is a scam to watch for if you are looking for a highly popular item that is generating a lot of media attention, has a limited release, or is difficult to get elsewhere. Log in to their [Amazon Web Service (AWS) account] Go to [https://sellercentral.amazon.com/], then click on "Manage my orders" Click the orders icon Click on the "Manage Your Orders > Refund or Replace an Order" option. You will get a call back and reply from amazon that you are within your rights and in case of any claims or negatives it will be removed . Once payment is confirmed you ship it promptly. How do you prove you sent A? Tell them you will be contacting their local police department to file a complaint and for him to be prepared to talk to the police, because someone must have tampered with his package. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? 11. Can Usps Tracking Be Wrong - Schafpudel-vom-eichwald.de An item is eligible for a return or refund if it meets one of the following conditions: Item is not as described. And while I'll be cordial, it doesn't bode well. You can report an issue with a seller to eBay directly here. It's okay but would like the other if u still have it.This is a link to my listing with the photos of the top:https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649This is the photo she took of the top that I sent to her:Now am I crazy, or is this not the exact same top?Anyway, how should I proceed with this? Please check with everyone in your home and any packages you've received recebtly for any mixups with your mail. man!! If you find an item on eBay that you think is fraudulent, report the listing directly. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. If say you suspect the package was tampered with than you are opening yourself up to loose seller protection. They can claim the item was not received, claim a refund and make off with the expensive item. Example: You bought a table, and it showed up with only three legs. The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. They offer some sort of limited-time discount in order to create a sense of urgency. This is the message:Just wanted to say that the item I received was not this one. But at least it was worth somewhat close to what the item I sent them was worth. open a case for this order and refunds and returns, put across all the info and say you want this buyer investigated by sending a different item. The most common dispute for a scammer is the "not as described" dispute. Never sold on Ebay before. Copy and save both forms before submitting them. Do you have the number? Because the seller sent a lighter instead of a $600 Gucci wallet. Report a buyer if you think they have acted illegally or fraudulently here. They needed his phone number but I did not have it. He sent photo of item receivedit is not the item i sent. What To Do if You're Billed for Things You Never Got, or You Get . The company has put in some safeguards, but you can do a lot to protect yourself as an eBay user. The buyer pays quickly, and you send the item without concern. Possession is the point when a buyer loads purchased items into their vehicle First of all, from the Apple menu, restart the Macbook Pro. Another issue that is unfair to sellers is when eBay calculates the exact shipping costs, but still takes a fee, leaving the seller to make up that loss. Than I have gotten some buyers who claim to not have received their orders so I end up having to refund them cause I only have the receipt of the postage and picture I took of their order before shipping and eBay wont cover it when you dont have tracking. There is undisclosed damage to the item. The item I sent out was also tagged, this one is not. In one example scammers contacted AT&T customers and told them eBay would pay half of their cable bill if they paid six months upfront using eBay gift cards. Its usually not a good idea to trade with accounts that have bad feedback. Would also like to give the buyer the benefit of the doubt but it is really suspect that they created their eBay account the day they ordered my item. I got pictures proving what i shipped on the box along with UPS signature proof of delivery (he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) What's the tracking number? I have no idea how to get on the phone with a live human being? Did you include the reference number on the label? Anticlimactic, i called ebay, they looked at the photo the buyer sent me, sided with me and closed the case. Amazon Sent Wrong Item (what To Do, Can You Keep It, Refund, Exchange Offer to send him a return shipping label. by asking the buyer questions or calling the post office? I contacted Canada Post again and they said I can contact USPS and they can investigate and will contact them. eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as its refunded. 3) When you receive the return and can confirm the buyer returns a different item, do not process refund and you have two days to appeal the return. I never sold a necklace on ebay period, and never saw that one in my life. "That picture shows different items rather than what I sent. . Private deal offered outside of eBay A buyer may see your item and offer to pay for it privately rather than using eBay's official payment channels. Its just getting worse, sadly. I sent a seller an offer on an item and she accepted. If you successfully complete a transaction and the buyer pays with a credit card or PayPal, they can easily contact the provider and cancel the transaction. Somewhat new, never had this happen before. 26-05-2020 Contact postmaster and file mail fraud. I sold an item for $55 and they sent a return saying I didnt send the right item. Yup pretty much. Be cautious when purchasing items from the following list: This scam is clever because the deceit occurs offline after the eBay transaction is complete. This topic was automatically closed 180 days after the last reply. I have a picture of the item preposting with the order sheet - a habit Ive got into with sending out bridal type things as these are often the people who return items. In another version, scammers ask to confirm payment in advance with a gift card, perhaps in return for faster shipping or a discount. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. Scammers will use any available platform to trick innocent people out of their money or goods, and eBay is no exception. I have sent the item you ordered to the address on file with ebay. The other thing to remember is that every computer, phone, tablet, laptop will show colours differently. I have had a few people say they didnt receive their orders when I know I sent out to all of them. As per the returns policy you are within your rights to refuse it. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Solved: Buyer says I sent the wrong item but the photo loo - The eBay are only concerned with issues that affect their own profit margins. I sent wrong item - Welcome to the Etsy Community I then pack it and send it to E bays Global Shipping in Kentucky and send the tracking number to the buyer. they look darker than they should.As kopes said above, different devices show brightness and colours differently - in an ideal world they wouldn't but that's what we have to deal with. Buyer hasn't paid but eBay won't won't send invoice : r/Ebay. I've seen buyers who've scammed hundreds upon hundreds of sellers and haven't been removed from the site (3 I can think of who've left almost exclusively negative feedbacks, and some have been answered confirming the buyer was scamming). You can request that the buyer send the item back to you immediately. The buyer will pay with a fraudulent check. The status says the item was "Delivered to agent," so the item shows as delivered. Create an account to follow your favorite communities and start taking part in conversations. Similar to the above scam, a fraudulent seller can place a fake Ebay customer service number on their profile or product page. Good for you. Do everything you can to annoy them until they finally just pay you the $900 so you go away. Go to solution deala0621 Adventurer (205feedbacks) View listings Options Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Permalink Print Email to a Friend Report Inappropriate Content 09-09-202009:41 PM Hi, thanks to all for your help. Dispute the refund. Usually people who does such things have a signature for example zero feedback, completely new to ebay, buy item but pay later, non-usa 3. Person buys 2 things. 05:49 AM. A buyer happily purchases your item. You must be new here, in this sub anything and everything is a scam ;). 2 yr. ago Also you can file with USPS Postal Inspection for mail fraud jalamo 2 yr. ago Glad you at least eventually prevailed. So that makes it look like it is the package but I didn't have any "glass fragile" stickers on it like in the picture. Tip Those are not indicative of any scam. 26-05-2020 It's an expensive palate and eye shadow can crack if you drop it, plus there's a small mirror in the palate. Unfortunately ebay does not review video, but if I have to go to arbitration I can use that, along with footage from my home security cameras, and my car cam to prove my case. Offer to send the copied forms to an ebay chat rep. NO Cash Refund for wrong purchased items. Its a battle that sellers will always lose but eBay does help their best sellers that have track records of good sales. You may see a coveted item for sale and quickly purchase it, sometimes paying above market price to secure it. When a buyer disputes an item, the review is no longer an option unless they "accept the item". In my experience, the wait times are usually short and they do call within the estimated time. Check all items upon receipt. I didn't mention that after the initial dispute, I received an email within 6 hours basically saying they couldn't prove that any fraud had taken place on they buyers part since they don't handle the items directly. Buyer wants to return, says i sent wrong item : r/Ebay I'm based in the UK I had two items sell on the same day, both with InPost delivery. Only first-class mail can be certified. All sales are final after the buyer rates the seller or 3 days after delivery. Its disturbing to me and I dont even know how long I am going to sell on eBay now because of this happening when I send my orders out every time I get an order. Stockholm syndrome - Wikipedia His failure to reply to me or send pictures until after Case was decided on his favor was strange. Do I have any standing with amazon to refuse to refund this return on this basis does anyone know, Ive never fought a return before but this was an expensive item (for me) and I really dont want to refund her the cost and the postage return on an item that I cant possibly resellall help gratefully received. Does it look like your packaging, apart from the labels and the stickers? 26-05-2020 Zero money was left over. on i think someone is trying to scam me like this to. Remember to be persistent when you are in the right and can prove it. Press question mark to learn the rest of the keyboard shortcuts. Is it possible they received it from another seller? Had the same issue, lost my appeal and had to file a complaint against eBay to the Better Business Bureau. The item could have gotten mixed up during a customs check? The item is missing parts or features, and this was not disclosed. Getting a refund from FedEx requires your eBay buyer to: File an online claim on the FedEx website. Privacy Policy. Never saw it in my life. Most of them are happy new year banners being returned in Febuary. Or when Williams Sonoma sent 99 knives, which cost $40 each, to a shopper who wanted just one. IN THE LAST STRIDE. I know the cheaper sellers are scammers because I do not sell wholesale or at any cheaper price. Our app will file a claim in your stead, saving you time and a potential headache. Strictly No RETURN NO EXCHANGE policy. As you sent it recorded delivery I am assuming it had some value to it. I Sent An Ebay Buyer The Wrong Item - YouTube By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I've just had a look at your other listings, and in general most of your photos are underexposed a little i.e. - edited If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. Ebay claimed that the item was in "different condition". It could be either the USPS assigned a repeated tracking number to your shipment or the USPS scanned the shipment incorrectly. 26-05-2020 Yes it would be a pain. Save the case number that the USPS gives you. Ebay basically says, "Well we don't know what you actually sent the buyer so we can't be sure who's side to take here so we always favor the buyer." I am simply astounded. They have no reason to create one earlier. I responded to the return but Im really freaking out. In my experience, they have always used the original packaging, and have never even opened the packages to inspect them. Someone did this to me a few months ago. How do i handle this? What to do when wrong item received, seller requesting to send to other buyer. So after 5 calls today on my last call I asked for a U.S Manager right away not a supervisor. Disputes about the quality of the item are not billing errors. If the seller wants you to send the order back, you'll need to coordinate with them on who will cover the return shipping costs. Met 2 other sellers on the facebook group he was bs'ing, and they reported him as well.

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