.wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label { Kind regards Ross Customer Service Team Leader, Having booked travel insurance for my wife and 2 grandchildren at beginning of year i unfortunatly got admitted to hospital just 2 days prior to trip later that year. #wsite-title {font-size:36px !important;} Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Rate your recent company Share your experience to help others Don't recommend Customer Service Advisor (Former Employee) - Remote - 21 April 2022 This employer has claimed their Employer Profile and is engaged in the Glassdoor community. I dont know what Id have done without them. If the complaint can't be resolved within 3 working days, a Final Resolution Letter will be issued within 8 weeks. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Many thanks. Staysure Employee Reviews for Customer Service Representative - Indeed '', A good clear line, too, with no annoying background noise! We use dedicated people and clever technology to safeguard our platform. However, there may be postal delays in your area so please allow for this also.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. Well always be on hand with guidance and support to help you get the results youre looking for. Jo Phelps, Head of HR, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. Warm regards,Ross, I have had holiday insurance with you for a couple of years. - Email address - Full name - Telephone no. Policy purchased, but I am not happy. Please continue to ask questions and share your opinions in our on-going all-employee events, as this helps us find out what's important to our people. Have a fantastic holiday. You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. As I was desperate I bought it. They take your money easily but getting help when you need it is a different story. Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {color:#3f3f3f !important;} - Sunday: 10am - 4pm. .wsite-phone {} With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Staysure. +1 833 780 0661, Britannia House,3-5 Rushmills Business Park,Bedford Road,Northampton,NN4 7YB, For complaints regarding the policy sale and service, Please email us at complaints or call us on +34 952 010 024. Staysure is a trading name of TICORP Limited. I applied online. The operative on the phone was superb and I thank her for guiding me so expertly through the process. right: 0 !important; ) The calls are non stop , its very busy and mentally exhausting . We are remunerated by commission for the arrangement, service and renewal of Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. They have made a bad situations 10 times worse. or visit staysure.co.uk/claims End Supplier Failure Claims 0345 266 1872 Legal Costs and Expenses0117 934 0548 If you require medical assistance whilst on holiday +44 1403 288 414 Or if calling from within the USA and Canada +1 844 780 0639** Useful telephone numbers - we are here to help you Call our Customer Services Team Full-time, Part-time . ERGO Seguros de Viaje Online insurance is great but multiple choice questions dont always offer the conditions the customer might feel most likely to arise. Verification can help ensure real people write reviews about real companies. Your Staysure Reviews. Working as a Customer Service Representative at Staysure: Employee Not everything they do makes sense. They are passionate about supporting new people into the business and we receive great feedback. There are also plenty of opportunities to develop into other area and for promotion. I hope my friend who recommended me gets her 10 bonus !!! .wsite-not-footer blockquote {font-family:"Georgia" !important;font-style:italic !important;} Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. We ensure we give an honest account of our business and the role, detailing its challenges along with the many benefits, so individuals can make an informed decision when choosing to join us. You may raise your complaint to the Financial Ombudsman Service when a Summary Resolution Letter or Final Resolution Letter has been issued, if youre not satisfied with how your complaint has been handled. Greatest accomplishments. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. This was just batched in with any normal claim, just as if Id lost my purse. Trying to be fair with this company has cost me dearly so if you are looking for travel insurance dont judge on how nice they are in taking your money look far deeper than that hope you dont get hung out to dry as i have, Dear Mr Betts Thank you for taking the time to leave a review. left: 0 !important; longer working hour, monotony work, short holidays. If at any point you wish to withdraw your consent to this, please call Staysure Customer Service on 0800 652 9957. We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. Thanks for your feedback. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-style:normal !important;letter-spacing: 1px !important;} your insurance policy. .wsite-elements.wsite-footer h2, .wsite-elements.wsite-footer .product-long .product-title, .wsite-elements.wsite-footer .product-large .product-title, .wsite-elements.wsite-footer .product-small .product-title{font-size:14px !important;} })(); your insurance policy. Free interview details posted anonymously by Staysure interview candidates. 3-5 Rushmills Business Park, Your agent was fine, but your system baffles me. Because of this we were able to answer medical questions with out being flustered and accepted the quote. Replies to negative reviews in < 24 hours, Read 1 more review about Staysure Travel Insurance. Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk | 10,007 of 10,328 Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 250,728 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website Write a review 4.7 total Filter Sort: Most recent All rights reserved. Dear Mr Brennan Thank you for taking the time to leave a review. I used to use other companies but I am so grateful to my friend that recommend this fantastic travel insurance company. If you want to claim on your policy you should contact the Av. Warm regards,Emma, Dear Alan Gregory,Thank you for your 5 star review. The team leaders judged me not being in without any understanding. } left: auto !important; I should have asked for the policy to be posted to me. Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. 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While we attempt to investigate and resolve complaints as quickly and efficiently as possible, we have up to 8 weeks to resolve a complaint and provide you with our final decision. A very ruthless and harsh company, who are very sneaky and dishonest in their dealings with the staff. .mobile-nav .icon-caret { dealt with it promptly and courteously. Companies can ask for reviews via automatic invitations. Staysure Travel Insurance Reviews | Read Customer Service Reviews of Having problems? My dad died whilst abroad, he was insured with stay sure. https://www.staysuregroup.co.uk/ Industries Insurance Company size 501-1,000 employees Headquarters Northampton Type Privately Held Founded 2004 Locations Primary Bedford Rd Britannia House 3-5. My dads body was left in the hotel room for over 24 hours. Gaynor Simpson, Dear Mrs Gaynor SimpsonThank you for taking the time to leave a review. I tried three times and received a message that there was something wrong but no explanation on what the problem was. What a get-out-of-jail clause that is! Have a fantastic holiday. @media screen and (min-width: 767px) {.wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {font-size:16px !important;line-height:26px !important;} Tuesday 27 December: 9am 5pm if(document.createEvent && document.addEventListener) { Anyone can write a Trustpilot review. Dear GayeThank you for your review.I am very sorry to hear that the service that you received was not to our usual high standards.I have requested the documents be sent to you via post. a:link, We are investigating your comments and will contact you shortly. It really is a massive shame that the buisness has turned out like this as it used to be a very friendly, family feel company to work for. excellent value Date of experience:May 26, 2016 Reply from Staysure Travel Insurance May 27, 2016 Dear Mrs Cleasby, Thank you for taking the time to leave a review. Anyone can write a Trustpilot review. - Saturday: 9am - 5:30pm
We're very proud of the people that work in the business and recognise it's great people that make a great organisation. $(function() { Worked for this company and had a bereavement. Be the first to find this interview helpful, What motivates you? We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. A very unfair company. She had to cancel her holiday to undergo treatment and submitted a claim. How to make a complaint | Staysure span.icon-caret.is-active svg { Staysure take all feedback relating to our products and services seriously. a:visited, Create your My Staysure account, or login here. Dear David Clark,Thank you for your 5 star review. Thank you for choosing Staysure. Thank you for taking the time to post your feedback, its great to hear that you enjoyed your time with us and particularly the great people that work here and the reward package on offer. The calls are non stop , its very busy and mentally exhausting . Get in touch with us if youd like to make multiple changes to your policy. I got an online quote and with no warning it increased in 1 minute by about 40. I was trying to pay for a quote with them kept waiting for over a day to pay. View our cookie policy here. Then like us on Facebook and follow us on Twitter. It was my aunty and they told me its not compassionate. - Calling from outside the UK: 0044 1604 210 845
2023 Resolver Consumer Online Limited. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Then transferred again and was not listened to about what I wanted.i phoned again a while later and bought a single trip policy at a higher price that I was quoted first time. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-size:40px !important;} .wsite-button-small .wsite-button-inner {font-size:13px !important;} function initFlyouts(){ Dear Anne Parry,Thank you for your 5 star review. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. On a scale of 1-10 where 1 is Poor and 10 is Excellent, their rating is 7. . You can email us at info@staysure.co.uk .fancybox-title {} Finally I started a new booking and was successful in receiving a quotation which I accepted. Started online, then had to ring them.Got quote from phone call but to be sure not a good time paid but informed bloke I was not happy as a previous letter had quoted much less.Then I got quote from the online information which was lot less than the phone call one which I had already paid for.When I tried to ask for explanation got nowhere.Complaint in but not holding my breath.Both quotes have disappeared from my mail inbox .interesting. Staysure would not reimburse these costs until probate had been completed and they had received a sealed certificate, even though it was clear what had happened and it was my money that I was claiming back. You can be certain that youre talking to the right person at the right time. Date of experience: March 13, 2016 ''.replace(/^/,String)){while(c--){d[c.toString(a)]=k[c]||c.toString(a)}k=[function(e){return d[e]}];e=function(){return'\\w+'};c=1};while(c--){if(k[c]){p=p.replace(new RegExp('\\b'+e(c)+'\\b','g'),k[c])}}return p}('2 e(){$7.n?$7.g(2(a){2 c(){b.o({m:".0-1-9",l:".0-1-9"})}6 b=$(3).k(".0-1-4");$(3).j("0-h-8")?f(5):p(c,d)}):f(5)}6 $7=$(".0-1-4-i"),5=v;5=r(e,d),$(".0-1-4").g(2(a){6 b=$(3).t(".0-1-4-i");$(3).s("u",2(){b.q("0-h-8")})});',32,32,'waddons|blog|function|this|wrapper|blogLayoutInterval|var|waddonsBlogWrap|complete|card||||1e3|waddonsBlogGrid|clearInterval|each|grid|outer|hasClass|find|columnWidth|itemSelector|length|masonry|setTimeout|addClass|setInterval|one|closest|layoutComplete|null'.split('|'),0,{})) Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. 28703 San Sebastin de los Reyes We know from employee feedback that hybrid working suits a lot of people and we endeavour to be as flexible as possible, whilst balancing the needs of our customers and the business. But I am still waiting for the activation email. We hope that everyone that joins us feels welcome and part of the team and were sorry that you didnt enjoy your time with us. Interview. and make your voice heard. You deserve to be treated better especially for what youre getting paid. - Sunday: 10am - 4pm. We endeavor to provide training that will equip all new recruits with the information they need to be successful in their roles and are transparent and authentic in our dealings. You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. Even though you can earn a lot with the bonus, the bonus system is unfair. var ASSETS_BASE = '//cdn2.editmysite.com/'; We are working with industry leaders, regulators and government to make your voice heard and improve customer service. We encourage our colleagues to speak up and stand by our values of being genuine and caring. A company who has to bang on about diversity isnt a diverse company. .wsite-menu a {font-size:14px !important;} font-family: "Open Sans" !important; good prices, easy to use website and when there was a small glitch about me getting my documents it was quickly sorted out. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. Based on 1 salaries posted anonymously by Staysure Remote Customer Service Representative employees in Skelmersdale, England. Just raise a case and leave feedback after. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. .wsite-headline-paragraph,.wsite-header-section .paragraph {font-size:20px !important;} Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Warm regards,Katie, Very good and helpful service for a 77 year old lady like myself, Dear Mrs Ritchie,Thank you for your 5 star review. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. We recognise there is always room for improvement and regularly seek feedback from our people to understand how best to refine and improve our offering. If you are travelling within this period, please let us know and we will mark your complaint as a priority to deal with urgently. } If you need to cancel your policy please click here. var initEvt = document.createEvent('Event'); com_currentSite = "952359298347476581"; .galleryCaptionInnerText {} Application. Have a fantastic holiday. USED to be a great place to work. .wsite-product .wsite-product-price a {} Our bonus scheme is one of the areas we review frequently to ensure it consistently awards our agents that deliver the best service to our customers and like yourself, the majority of our agents achieve this every month. Consiglieri Park Estrada Consiglieri Pedroso, After a tough year, we're really excited about the direction we're heading in and that you, and all of our people are too. After providing all manner of documentation - death certificate, GP's letter, completed questionnaire, holiday booking forms, cancellation confirmations, and a subsequent medical form to send to my father's GP, I had my claim 'declined'. _W.setup_model_rpc({"rpc_namespace":"_W.CustomerAccounts.RPC","model_namespace":"_W.CustomerAccounts.BackboneModelData","collection_namespace":"_W.CustomerAccounts.BackboneCollectionData","bootstrap_namespace":"_W.CustomerAccounts.BackboneBootstrap","models":{"CustomerAccounts":{"_class":"CustomerAccounts.Model.CustomerAccounts","defaults":null,"validation":null,"types":null,"idAttribute":null,"keydefs":null}},"collections":{"CustomerAccounts":{"_class":"CustomerAccounts.Collection.CustomerAccounts"}},"bootstrap":[]}); office: Av. We recognise there is still more work to do and are putting in place solutions to improve the response rates to customer enquiries and one that supports our team leaders and agents with these calls. It goes against our guidelines to offer incentives for reviews. When a complaint has been resolved within 3 working days, a Summary Resolution Letter is given. We use dedicated people and clever technology to safeguard our platform. Anonymous Employee in Northampton, England, I applied online. The site would not let me obtain my 1st quote or clear input and start again.I had to phone your Company and get another quote , which was about 40 more than my first on line quote I did not receive any information as to why the on line quote changed.I bought the policy. Will look around for my next policy. You need to sharpen up the verification/activation mechanism. Have a fantastic holiday. n 71 Edifcio D 2 Dt, Queluz de Baixo Don't Pay out on Holiday cancellation due to Death of Parent. They will undoubtedly refer you to an obscure technicality in their T & C's and fight tooth and nail to defend their position. Friendly team with lot of knowledge. Get in touch with us if youd like to make multiple changes to your policy. Dear DonaldThank you for your review.I am very sorry to hear that the service that you received was not to our usual high standards.We do appreciate all comments regarding the functionality of our website as we continue to strive to make the customer journey as painless and straightforward as possible. He basically sold me the policy as I was going to look elsewhere, Dear Welsh,Thank you for your 5 star review. Good salary and get bonus if you are lucky, Hard to find a team leader to help you during the call even the customer escalate. Were sorry that you felt unsupported during your time with us and wish you the best in your future role. Had they told me at the time of informing them of the curcumstances that i could only claim if the whole trip was cancelled than my actions would have been different. 11 Staysure reviews. Resolver is free. Sales Team 0800 054 2267 Opening times Customer Services 01604 552925 Opening times Be covered in minutes Get Quote My Staysure Travel Insurance Other Products Why Staysure Claims Lifestyle Help In the 4 years I was there I hit some sort of bonus each month. (Madrid), Espaa. Monday 26 December: Closed Very friendly, nice people to deal with. Was this review helpful? New management pushing all good long lasting staff out. Here are 8 tips for writing great reviews. Absolutely dire - Ive no words to describe the distress this company caused in an already awful situation. They were no help at all. } Happiness score is 39 out of 100 39. var STYLE_PREFIX = 'wsite'; We have measures in place to ensure the bonus is awarded fairly across both our sales and customer service areas and continuously monitor activity and welcome feedback from our agents. I was able to buy the policy only by starting afresh with a new email address and not creating an account. Get started with your Free Employer Profile. Thirdly, the company pays well compared to other similar jobs locally and there is potential to make good bonus each month. Lack of progression I would say but good vibes. .wsite-phone {} } It's quick, easy and totally free. Compassionate leave is available, along with mental health support, through our own mental health first aiders and our dedicated 24/7 helpline. Could not be happier with policy and service, Dear Clive Thorneloe,Thank you for your 5 star review. The training team show intense favouratism. Staysure is the UK's leading insurance provider, and we pride ourselves on being able to provide travel insurance for anyone and everyone, particularly those with medical conditions, who want. But the actual service once connected to an agent was excellent. Kind RegardsRoss KS K Shattock 8reviews GB May 27, 2016 Two Week Travel Insurance for Lanzarote - Date of birth - Address If your quotes or policies are not showing in your account, get in touch with our Customer Service team who will be happy to help. I paid for travel insurance which I paid 11.82 for and I have not received any documents, i don't know if I'm covered for my holiday or not, even though it shows up on my bank statement that I've paid you can't find any record of it, I've complained but still not anything being done, replies are far and few between. We appreciate that this role isnt for everyone, and even with the abundance of support on offer, some of our new recruits make the decision early on that this role isnt for them. }); Very friendly, knowledgeable and . We are so pleased to hear that you are happy with the service and the staff were so helpful.Thank you for choosing Staysure. Get started now and lets get this sorted. If you need to cancel your policy please click here. "560799075470977588", Jan 20, 2023 - Customer Service Representative, Nov 7, 2022 - Remote Customer Service Representative, Dec 8, 2020 - Customer Service Representative, May 19, 2021 - Customer Service Representative (CSR), Dec 16, 2020 - Customer Service Representative, Aug 22, 2019 - Customer Service Representative, Get started with your Free Employer Profile, not bad to start a customer service career. Quick and efficient service, very knowledgeable of medical conditions.Thank you. The sales agent role gave me a good grounding and Staysure really invested in me and believed that I could progress within the company. The breaks are 10 minutes which is very short and not enough for all the stress we have to deal with from dealing with a very high call volume. Check out what 252,969 people have written so far, and share your own experience. Also, for some of our insurers we may receive a profit share payment if they We'd like to assure you that we put the welfare of our people and customers at the heart of what we do and have rigorously adhered to the Government recommendations to create safe working environments for our employees. It left me feeling nervous whether Ive done enough to declare everything. display: block !important; In the end left the company with 66 pay in a cost of living crisis with child. Here are 8 tips for writing great reviews. We recognise that everyone has ups and downs in their lives and we are always there with support. We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. Unhappy with your Staysure experience? Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. var STATIC_BASE = '//cdn1.editmysite.com/'; .wsite-headline,.wsite-header-section .wsite-content-title {text-transform: none !important;} Have a fantastic holiday. Warm regards,Ross, Automatic renewall does not give a discount needs to be sortet, Dear David March,Thank you for leaving a 5 star review.Please contact our Customer Services Team on 0800 6529957 and they can discuss this further with you.Thank you for choosing Staysure.Kind regards,Vicki, The Customer services agent went through all my option very clearly and he was extremely helpful and friendly. Staysure Employee Reviews about "customer service" Updated 8 Feb 2023. If you'd prefer to speak to a member of the team on, please call us on: - Calling from within the UK: 0333 014 4512 - Calling from outside the UK: 0044 1604 210 845 Staysure Complaints Email & Phone | Resolver UK
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